Summary

• Provide or exceed customer satisfaction in all aspects of landscape maintenance and installation
• Responsible for quality control on the job per Broccolo standards and procedures

Reports to

• Landscape Field Supervisor

Qualifications

• Associates degree plus 1 year field experience and/or Three years landscape field experience with commercial and residential accounts. Must be proficient in customer service, and all components of landscape maintenance and installation with an emphasis on ornamental pruning.
• Maintain a clean, valid NYS driver’s license, and CNLP certification, DEC certification optional
• ISA certification preferred, but not required

Duties and Responsibilities

Communication:

• Communicate with customers in a timely manner and respond to their questions regarding work completed or in progress
• Check call log and email daily and return customer calls the day they were received
• Accountable for customer relations through communication skills, written or verbal
• Call customer and salesperson ahead with tentative schedule and keep updated
• Communicate with Project Manager and designers as larger projects progress

Scheduling:

• Monitor upcoming schedule of jobs –

• Look ahead to review instructions and drawings
• Review the scope of the job with sales representative
• Determine material and equipment needs
• Familiarize for best strategy and route to complete jobs efficiently

• Responsible to complete all jobs within the time frame and budget set by salesperson
• Be sure utility stake outs, excavations, equipment rentals, turf paint, round-up, materials etc. have been arranged in time to accommodate start date of job
• Identify subcontractor needs so jobs can be coordinated and scheduled

Crews:

• Assist in training crew members, assign tasks on job site, and set the pace to maintain production schedule
• Monitor progress and performance of crew members and review weekly with supervisor
• Ensure crew members know all safety procedures for equipment and follow them, report any issues to Field Supervisor

Trucks/Tools/Equipment and Safety:

• Responsible for all tools, perform basic maintenance to equipment as needed, report broken or missing tools, and track equipment that is in for repair
• Handle truck, equipment and tools safely, maintain cleanliness and care in usage, storage and transport
• Proficient on operating all necessary equipment and machinery properly and safely
• Schedule any oil changes or vehicle maintenance at the appropriate times
• Load trucks for jobs the night prior

Individual

• Mentor with Landscape Field Supervisor to build on customer service skills, crew management and horticultural knowledge
• Maintain production and sales goals established and ensure profitability on jobs
• Understand and implement design layout and proper planting per plan following ISA and CNLP specifications
• Landscape Foremen to be proficient in all aspects of specialty ornamental hand pruning, shearing, perennial garden clean-ups, edging/mulching, tree excavations and removing girdling roots according to ISA, CNLP and BTLC standards
• Record times, dates, and all related project costs on paperwork and log sheets. Submit all paperwork & receipts daily.
• Keep informed and aware of active pest and disease problems throughout the growing season and report to IPM Supervisor when something is noticed
• Identify sales needs and promote IPM after care and maintenance
• Assist in other departments as needed

Physical Demands

• Must be able to lift and/or move up to 50 pounds. (Reasonable accommodations may be made to those with disabilities to perform essential duties.

Work Environment

• Work is required in inclement weather (i.e. rain, snow, heat, cold, etc.), exception: lightning storms, excessive heat, excessive cold. Conditions to be evaluated as needed and approved by Field Supervisor.

Compensation

• Hourly wage based on experience time and a half for overtime, full time year round position as sales and production pressures dictate
• Vacation Pay after one year of work, as outlined in Employee Handbook
• Eligible for Holiday Pay as outlined by management
• Health Benefits – a portion paid by the company and an available Dental Program
• 401K Investment Program, eligible after one full year, 100% vesting after five years

 Download PDF of position here.